Privacy Policy
This Privacy Policy explains how Akhodro collects, uses, stores, and protects information when you use our website, mobile application, vehicle listing services, order forms, chat features, notifications, and related services.
Information We Collect
- Account information such as full name, phone number, national ID when required by a service, profile image, and optional email address.
- Vehicle listing information such as vehicle details, images, location, price, description, and seller contact details.
- Order and transaction information such as selected vehicle, budget, payment or wallet records, exchange requests, and order status history.
- Communication data such as chat messages, uploaded files, voice messages, support requests, and notification preferences.
- Technical information such as IP address, device type, app version, browser type, logs, and security events.
How We Use Information
- To create and manage user accounts.
- To publish, review, approve, reject, or manage vehicle listings.
- To process vehicle orders, exchange requests, wallet operations, and support requests.
- To send OTP codes, service messages, order updates, chat notifications, and important account alerts.
- To improve security, prevent fraud, diagnose technical problems, and improve our services.
Sharing Information
We do not sell personal information. We may share necessary information with Akhodro staff, experts, service providers, payment or SMS providers, hosting providers, and legal authorities when required to operate the service or comply with applicable law.
Images, Files, and Location
Images, documents, voice files, and approximate or precise location data may be stored when you upload or submit them through the app or website. Location information is used for listing display, order processing, and service coordination.
Data Security
We use reasonable technical and organizational measures to protect user data. However, no internet-based service can guarantee absolute security. Users should protect their login information and report suspicious activity to support.
Data Retention
We keep information for as long as needed to provide services, resolve disputes, comply with legal requirements, maintain security, and support business records. Some information may remain in backups for a limited period.
Your Choices and Rights
You may request access, correction, or deletion of your account information by contacting support. Some data may need to be retained if required for legal, security, transaction, or fraud-prevention reasons.
Contact
For privacy requests, contact us at support@akhodro.com.